Whilst every effort is undertaken to ensure that all of our software is quick and easy to install, occasionally different computer configurations can cause rare issues.

Some users may experience a message on loading the software such as 'No connection to calculator' and 'Failed to create time edit control'. These errors are a result of .dll files (component parts of the software) not being correctly registered within the registry of the PC. This generally occurs when anti-virus software is used during installation; preventing files from being correctly registered.  There are two methods to overcome this problem:

1) The most simple method is to uninstall the software. Once this has been done, temporarily disable your anti-virus software and re-install your product. This should allow all the files to be correctly registered and once complete, you can then re-activate your anti-virus software.

2) A utility within Windows can be used to register each dll file that is causing an issue. Firstly, identify the name of the file that is causing the problem (this should be given in with the error message). You will then need to find the location of this file (try c:\program files\eleco\arcon.....). Once you have found this open another explorer view and locate a file named regsvr32.exe (this should be in c:\windows\system32 but use CTRL+F to locate if you are having difficulty). Once you have this file and the dll file on screen, simply use the drag and drop method to place the dll file on to the regsvr.exe file. Repeat this for any further dll files that are causing issues.

For reference, the two most common files that need registering in method 2 are: AcCtrls.ocx and mbutil.dll. Using method 2 on both of these files should solve this issue in the majority of cases.